Shipping policy

Shipping Rates

Standard shipping is free on orders over $50. Orders under $50 ship for a flat $4.90. Your shipping cost is shown at checkout before you pay.

Processing and Delivery

Orders are processed within 1–2 business days of payment confirmation. Once shipped, delivery typically takes 5–7 business days, for a total estimated time of 5–10 business days from payment to delivery.

You'll receive a tracking number by email once your order ships. Water jug holders ship in a single box and require assembly (tools included).

Delays

Estimated delivery times are not guaranteed. Weather events, holidays, and carrier delays may extend transit time. We are not responsible for delays outside our control once a package has been handed to the carrier.

Lost or undelivered packages

If tracking shows your package as delivered but you haven't received it, please check with neighbors and contact your local carrier first, then email us at [email protected]. We'll work with the carrier to locate your package. If a package is confirmed lost, we'll ship a replacement at no charge.

Damaged in transit

If your order arrives damaged, email us within 30 days of delivery with your order number and photos. We'll send replacement parts or a replacement item at no charge — see our Refund Policy.

Incorrect shipping address

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of re-shipment.

Where We Ship

We currently ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, US territories, APO/FPO addresses, or internationally at this time.

Questions?

Email [email protected] and we'll respond within 1–2 business days.