Refund policy
We want you to love your PIEMODA purchase. If something isn't right, here's how we handle it.
30-Day Return Window
If you're not satisfied with your purchase, you may request a return within 30 days of your delivery date.
Change-of-mind returns
If you'd like to return an item because you changed your mind or it doesn't suit your space:
- You are responsible for return shipping costs. Original shipping charges are non-refundable.
- Items must be in like-new condition with all parts and hardware. Water jug holders that have been assembled can be returned if they are undamaged — please take them apart and pack them in the original box (it is designed to be reused for shipping).
- Email us at [email protected] with your order number and reason for return. We'll reply within 1–2 business days with a Return Authorization (RA) number and the US return address. Do not send items back without an RA number — unauthorized returns cannot be processed.
- Ship with a carrier that provides tracking. You are responsible for the package until it reaches us; we are not liable for items lost or damaged in return transit.
- Once we receive and inspect the item, we'll issue a refund to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, email [email protected] within 30 days of delivery with your order number and a photo of the issue. For a damaged or missing part, we can usually send just the replacement part. Otherwise we'll provide a prepaid US return shipping label and send a replacement or issue a full refund (including original shipping) — your choice. We'll respond to your email within 1–2 business days.
Items we cannot accept back
- Return requests made more than 30 days after delivery
- Items damaged through misuse, overloading, or not following the assembly instructions
- Silicone covers that have been used (unless defective)
